Without any doubt, digital transformation is the top agenda for a majority of businesses today. And the current situation has made it a priority when organizations have been forced to make a compulsory switch to digital models in the wake of the coronavirus crisis. But the route to this new journey is fraught with challenges. From embracing new technologies to bearing the cost of new tech infrastructure and training employees to embrace the new model, there is much to do. Managed service providers (MSPs) can play a unique role in this context as they are positioned well to offer support and advice to organizations that are moving towards digital transformation. Let us understand the vital role they can play to drive these initiatives.
Establishing high-impact efficiency
The core objective of a digital transformation initiative is to help businesses to enhance their operational efficiency by leveraging innovative technologies to their advantage. This is something that MSPs can help with while ensuring cost-effectiveness for the entire move. Obviously, these providers are affordable to onboard as they charge on subscription models, rather than requiring the business to incur huge one-time costs. These professionals are well-trained, so a business need not spend on training them. Instead, they have access to bet-in-industry talent and know-how.
Creating meaningful customer experiences
Like most major transitions, digital transformation is propelled by evolving customer expectations. Organizations, therefore, need to tailor experiences that always surpass these expectations and match the highest quality standards as well. Everything boils down to ensuring that the systems are always up and running and downtime is resolved instantaneously, which is best done by a managed IT partner. Also, they can help you create the right digital infrastructure that forms the core of customer servicing. Additionally, MSPs can isolate and troubleshoot issues quickly before they interfere with customer experience in any way.
Positioning employees for success
Proactive MSPs also enable companies to create a more agile and accessible workplace. This becomes all the more critical in the current business landscape when remote working is a norm. Digitized workflows enable secure, from-anywhere access, so working from home is easier than ever. Apart from that, managed partners also provide key remote working solutions such as real-time chat, video collaboration, and mobile channels. And when it comes to real-time IT support for your employees, MSPs make it available for them. This service applies to both in-office and at-home work scenarios. So you can rest assured that your team has a team that can guide them to make a seamless digital transition.
Closing gaps in security and accessibility
One of the key concerns associated with becoming a digital company is the risks related to cybersecurity. Moving from documents to digital formats has some threats related to pilferage and loss of confidential data. At the same time, you will also need proper BYOD (Bring Your Own Device) security policies to fortify the employee devices against hacking attacks and data loss. Plus, there are security threats related to the network, unscrupulous employees and unauthorized access to applications. With a managed IT provider, you can rest assured that these aspects are being handled by experts.
Managing the innate complexities of digital transformation
Another reason you can rely on managed IT for moving to a digital model is that they can help your business by managing the innate complexities of the transformation. A majority of businesses are still not on a single platform, rather they depend on disparate platforms from multiple vendors. Seamless monitoring, management, and optimization of this multi-vendor environment are needed for achieving success. MSPs, with their hands-on experience, know all about the integration of the entire moving parts—the hardware, software, networking components, phones, headsets, and more to get the most out of innovation. While they manage the complexity, you can simply focus on reaping the benefits of the transition.
Advising on cost-effective infrastructure
The infrastructure your business requires to drive digital transformation initiatives is costly and complex. Further, it may need a combination of software solutions from diverse vendors across the technology stack that matches your requirements. MSPs have in-depth experience in working with complex technology platforms while working for other clients. Also, they probably have good contacts with vendors they collaborate with. They can help companies in an advisory capacity to ensure that they have the best infrastructure up and running without spending a fortune. Additionally, they can even leverage their network to get them the requisite solutions at the best prices.
Considering all the opportunities that managed IT can open for your business, partnering with them is the smartest approach for any business that has a digital transformation on the cards. Look for one you can rely on and get started!